Change’s matrix and BSC for process management on textil factory Rogger’s – Huancayo

Abstract

Due to the unexpected and disarticulated development of processes, that generates a flow of deficient information, the organizacional competitiveness faces mainly internal barriers. Textiles Rogger’s, wanka company, leader in the article preparation for horsemen, faced a situation problem characterized by the redundancy and uncertainty of productive and logistic functions, flow of inopportune and uncertain information, high degree of waste of resources, among others, that its competitiveness restricted. Before this complex situation, it was imperative to optimize the existing resources of global and maintained way in the logistic production systems. The work includes the diagnosis of the situation problem and the design by processes of the integral system of logistic production and by means of the Soft Systems Methodology complemented with theoretical foundations on the Theory of Constrains and the Matrix of Change for a greater enterprise development.