Implementación de una Red Voip para una Empresa Textil

Abstract

In recent years there have been several solutions for contact centers to improve customer service levels and reduce costs. Although these solutions are designed to mitigate this problem, the converged voice and data based on Internet Protocol (IP) core technology which provides enhanced functionality, optimum performance and effective implementation of these solutions in the contact center. The Voice over Internet Protocol (VoIP) considered complex and questionable just a few years ago is rapidly becoming a standard technology for the contact center today. . The level of knowledge of pure IP technology end-user level contact centers is extremely low. Unlike other contact center solutions such as multi-channel CRM, self-service automation and optimization of staff, the wealth of benefits and different schemes that exist for IP technology have not been transparent for the mass market VoIP technology has had a tremendous evolution since
the first version that allowed consumers to make free calls. In recent years, VoIP has branched out from consumer-oriented applications to venture into the land business. Currently, adoption and maturity of standards such as SIP and SS7, coupled with the emergence of a Quality of Service (QoS) of the order of "five nines" on IP networks (ie, comparable to that offered by conventional telephony) have opened a new range of opportunities for companies in the form of IP contact centers. And the future is in IP contact center where the largest VoIP bring strategic benefits because companies can then release and tap the full potential of this technology. So to determine the definition of our subject sores at the conclusion that perceived poor communication processes that occur through a deficiency in generating VoIP expenses incurred in the company. Thus causing an error in the productivity and economic losses from them.